Terms of Use

Pricing Policy

Our prices are never more than the retailers recommended retail price.

Price Match, we will were possible price match products, please contact Info@growing-needs.co.uk If you are enquiring about a price match please have the details of the price and where you saw it, as we will need to check this first before agreeing on the price match. Where the store does not supply a phone number this is an immediate alarm bell that they will not be providing good customer service, so unless we can verify their price we will not match it. We reserve the right to: not price match web only stores, or stores where we know the customer service is seriously lacking, or if the item is out of stock with the company with the lower price. We know the industry well enough to know that some stores give little or no customer service, or promote low prices on items they do not have in stock.  ‘Pile it high, sell it cheap’ pricing is fine if you never have a warranty claim, but a major stress if you do.

Did you know? Some online stores have a dedicated person whose job it is to trawl the Internet to check prices, and then reduce their prices to just a bit lower? We neither have the time or inclination to do this; we’d rather give you great service

Terms and Conditions

Payment

Payment can be made by Paypal via paypal account or debit/credit card

If your order has not arrived

We use a courier or Royal Mail to deliver goods and unfortunately they can very occasionally let us down. If your order has not been received within five working days , please email info@growing-needs.co.uk or telephone us on 01892783799 so that we can look into the matter.

If you are out when delivery is attempted you will receive a card asking you to arrange a suitable delivery time, please respond to this promptly.  Royal Mail do not always leave a card so it is worth contacting your local sorting office if it has been a week since we emailed you a dispatch notification and your order still has not arrived.

In the unfortunate event that your item does go missing in transit please note that Royal Mail does have a maximum delivery time of fifteen working days from dispatch and that we cannot re-send your order until this time has elapsed.  We will of course keep you informed throughout the process and claim for any lost packages from Royal Mail on your behalf.

VAT Charges

VAT is not charged on baby clothing, most other items we sell do have VAT.

How do I return an item?

If for any reason you are not happy with your purchase you may return it to us for a refund or exchange within 14 days of receipt. It must be returned in its original condition, unused and with tickets attached or in its original packaging as applicable.

Returning an item via the post is very easy.  Simply pack the items you wish to return securely to the below address.

Please include a note with your return with the following:

  • Your full name
  • Postal address including postcode
  • Daytime telephone number
  • Email address
  • Order number (can be accessed via your online account)
  • Receipt
  • The reason why you’re returning the product
  • How you would like us to proceed – do you want an exchange/ credit note or refund

Send your return item/s to:

Customer Service
Growing Needs
26 Jonas Drive
Wadhurst
East Sussex
TN5 6RJ

If the item is an expensive product then you may wish to consider using a tracking parcel service or courier service.  Unfortunately Growing Needs is unable to accept liability while the item is in transit, so we always recommend using one that offers in-transit insurance.

How quickly will I be refunded?

We always try to make sure the amount is back in your account within four working days however on rare occasions it may be up to 30 days.

Can I return an item if it was a gift?

We know that many of customers are buying baby items as gifts for either new parents or their babies.  If you have received a gift and wish to exchange it for another item or a credit note then we’re happy to help as long as the item is unused and in any original packaging unopened. Simply return the item and tell us what you’d prefer.  If you need some guidance on this please contact us at info@growing-needs.co.uk

If you don’t have proof of purchase we’ll always try to help and may offer you a credit note for the items current value.  Without proof of purchase we’re unable to offer a refund regardless whether the product is faulty or not.

Can I return an item I bought at a sale or reduced price?

Yes, you can return anything you bought at a reduced price – however if you wish to receive a refund because you have changed your mind then please ensure you return the item within seven working days of purchase, again in unopened packaging.

What about products I have assembled?

If you have purchased an item you have had to assemble at home, such as a high chair, unfortunately unless the product is faulty, we are unable to offer either a refund or replacement.

Who pays to return an unwanted item?

Unless the item you wish to return is faulty then unfortunately we’re unable to reimburse you for the cost of postage.  Only by asking customers to pay for their returns can we keep our prices as low as possible, and please remember we’re happy to have items returned via our shop.

If you are returning faulty goods then we will refund the cost of Royal Mail Second class post.  For larger items please contact info@growing-needs.co.uk

Will my refund include the delivery cost?

If you wish to return a faulty item then we will reimburse the initial delivery charge if you tell us within 7 working days of purchase.  If you tell us after 7 days that you plan to return the item then we’re unable to reimburse the initial delivery charge.

If you wish to return an item for any reason other than it’s faulty, then unfortunately we’re unable to reimburse the initial delivery charges.

Faulty Goods

You can call us on 01892783799 to discuss the problem first and we will advise as to the next step. Sometimes all we need is a photo to prove the fault so that we can arrange a replacement.

If we want the item back we will let you know, if so, please enclose a note giving your name, address and the reason for the return and wrap the package securely.

If you are returning an item because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the item back to us. Otherwise you will be responsible for those charges and the costs of any other services.

We nurture good relationships with our suppliers and only choose a supplier we believe provide quality goods and great aftercare. Sometimes you might get a faulty item, or something breaks/goes wrong. We will always do our best to rectify the situation as soon as possible, however we are also a customer to our suppliers and are sometimes at their mercy. We welcome your feedback on our products use and how well it functions and lasts.  Please email us your feedback on products at info@growing-needs.co.uk

 

Consumer Protection (Distance Selling) Regulations 2000 Right to withdraw

You have the right to withdraw from your agreement to purchase, but this right ends 14 days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within 7 days on receipt of your return. HOWEVER, we may have dispatched or delivered the products you have ordered already. In this instance, you must return the products to us and pay the costs in doing so. To avoid this happening, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, contact us at info@growing-needs.co.uk at your earliest opportunity.  Many thanks.

Privacy Policy

We request personal details on the order form for our records only. We do not disclose customer information to third parties. All emails you receive will be directed through Growing Needs. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

By shopping at Growing Needs you will on occasion be sent emails with information on special offers of news.

Complaints

We want you to be happy with your shopping experience with us. If for any reason you need to complain or perhaps just inform me of how we could have done things better please contact us at: Rebecca Tapper, Director, Growing Needs, 26 Jonas Drive, Wadhurst, East Sussex, TN5 6RJ TN5 6RJ. Tel 01892 783799 or email us.

This does not affect your statutory rights.