Returns & Refunds

We want you to enjoy each shopping experience with us but we know occasionally you may want to return items you have bought or had given to you as a gift.  And because we know you have more important things to think about, we’ll do whatever we can to make sure you’re happy with the way we handle your situation.

If you decide an item isn’t right for you, then in most situations you’re free to exchange the item within 14 days for something you do want or ask for a refund.

Items should be returned to us in their original condition and product packaging unopened and within 14 days (see below).

How long do I have to change my mind?

For most products we offer a 14 days return policy, while for sale items it’s 7 days.

Consumer Protection (Distance Selling) Regulations 2000 Right to withdraw

You have the right to withdraw from your agreement to purchase, but this right ends 14 days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within 7 days on receipt of your return. HOWEVER, we may have dispatched or delivered the products you have ordered already. In this instance, you must return the products to us and pay the costs in doing so. To avoid this happening, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, contact us at info@growing-needs.co.uk at your earliest opportunity.  Many thanks

How do I return an item?

Returning an item via the post is very easy.  Simply pack the items you wish to return by post to the address below.

Include a note with your return with the following:

  • Your full name
  • Postal address including postcode
  • Daytime telephone number
  • Email address
  • Order number (can be accessed via your online account)
  • The reason why you’re returning the product
  • How you would like us to proceed – do you want an exchange or refund

Send your return item/s to:

Customer Service
Growing Needs
26 Jonas Drive
Wadhurst
East Sussex
TN5 6RJ

If the item is an expensive product then you may wish to consider using a tracking parcel service or courier service.  Unfortunately Growing Needs is unable to accept liability while the item is in transit, so we always recommend using one that offers in-transit insurance.

How quickly will I be refunded?

We always try to make sure the amount is back in your account within four working days however on rare occasions it may be up to 30 days.

Can I return an item if it was a gift?

We know that many of customers are buying baby items as gifts for either new parents or their babies.  If you have received a gift and wish to exchange it for another item  then we’re happy to help as long as the item is unused and in any original packaging.

Simply return the item and tell us what you’d prefer.  If you need some guidance on this please contact us at info@growing-needs.co.uk

If you don’t have proof of purchase we’ll always try to help and may offer you a credit note for the items current value.  Without proof of purchase we’re unable to offer a refund regardless whether the product is faulty or not.

What if I bought a Mystery purchase? 

Mystery Bundles by nature are Non returnable. 

Can I return an item I bought at a sale or reduced price?

Yes, you can return anything you bought at a reduced price – however if you wish to receive a refund because you have changed your mind then please ensure you return the item within 7 working days of purchase.

What about products I have assembled?

If you have purchased an item you have had to assemble at home, such as a cot or high chair, unfortunately unless the product is faulty, we are unable to offer either a refund or replacement.

Who pays to return an unwanted item?

Unless the item you wish to return is faulty then unfortunately we’re unable to reimburse you for the cost of postage.  Only by asking customers to pay for their returns can we keep our prices as low as possible.

If you are returning faulty goods then we will refund the cost of Royal Mail Second class post.  For larger items please contact
info@growing-needs.co.uk

Will my refund include the delivery cost?

If you wish to return a faulty item then we will reimburse the initial delivery charge if you tell us within 7 working days of purchase.  If you tell us after 7 days that you plan to return the item then we’re unable to reimburse the initial delivery charge.

If you wish to return an item for any reason other than it’s faulty, then unfortunately we’re unable to reimburse the initial delivery charge.